I would be extremely thankful to anyone who could help me out . Since a particular period my CD/DVD drive has not been functional . I mean I cannot find it in My Computer and I am unable to open the disc tray as well . I have to insert a paper clip point into the whole in front of the disc . I checked it in the Device Manager and in device properties .
this message appears in the device status :
'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device.'
Mine is a #Word Censored#a UJ-832D .
please help me as the software engineer being an authorized person from SONY India recommends me to send the laptop to SONY for each and every small trouble . They charge me for it . anyone please help

.