Hi people,

I'm hoping someone can help, I'm a bit of a novice.
I've got a Sony Vaio laptop, PCG-GRT785B running win xp.

The sound was working fine until about a week ago, the error message that comes up is...

"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly"

I clicked the more information tab and got this...

"C00D11BA: Cannot play the file
Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You might encounter this error message for one of the following reasons"

This gave me the option to go to the Windows Update page to check for the latest drivers and also to Trouble shoot  this in windows help.

Which I've done..with no joy.

It also gave me the following option..

To use a different sound device
On the Tools menu, click Options, and then click the Devices tab.
Double-click Speakers, and in Audio device to use, click a different device.
Error ID = 0xC00D11BA, Condition ID = 0x00000000

But when I tried to do this I could not see the Device tab..I'm using Explorer 7.
SO I went to control panel, Sound & Audio Devices, under the volume tab it says.."No Audio Device" and all the other boxes below are in light grey and can not be accessed.

Oh also I'm running service pack 2.

Please let me know if you have any ideas..

Thanks

Hi,

Thanks for the link, I've also tried working through this but as I said above the options that I need to make any adjustments are all greyed out.

I'm using the laptops internal speakers.

HELP.

Hi thanks..

Heres the info...

Device Audio :   SiS7012 Audio Codec
Audio Playback :   Microsoft Sound Mapper
Audio Recording :   Sony PCGA-UVC11
Mixer Device :   Sony PCGA-UVC11
Device multimedia :   AVIVideo
Device multimedia :   CDAudio
Device multimedia :   Sequencer
Device multimedia :   WaveAudio
Device multimedia :   MPEGVideo
Device multimedia :   MPEGVideo2
Audio Compression :   NetSpeak GSM Audio CODEC
Audio Compression :   NetSpeak TrueSpeech Audio CODEC
Audio Compression :   Microsoft IMA ADPCM CODEC
Audio Compression :   Microsoft ADPCM CODEC
Audio Compression :   Microsoft CCITT G.711 A-Law and u-Law CODEC
Audio Compression :   Microsoft GSM 6.10 Audio CODEC
Audio Compression :   DSP Group TrueSpeech(TM) Software CODEC
Audio Compression :   Microsoft G.723.1 CODEC
Audio Compression :   Windows Media Audio
Audio Compression :   Sipro Lab Telecom ACELP.net audio codec
Audio Compression :   Fraunhofer IIS MPEG Layer-3 Codec (advanced)
Audio Compression :   Indeo® audio software
Audio Compression :   Lucent Technologies SX5363S G.723 Compliant CODEC
Audio Compression :   MSN Messenger Audio Codec
Audio Compression :   Microsoft PCM Converter
Video Compression :   Cinepak Codec by Radius
Video Compression :   Intel 4:2:0 Video V2.50
Video Compression :   Intel Indeo(R) Video R3.2
Video Compression :   Intel Indeo(R) Video R3.2
Video Compression :   Intel IYUV codec
Video Compression :   Microsoft RLE
Video Compression :   Microsoft Video 1
Video Compression :   Microsoft YUV
Video Compression :   Microsoft YUV
Video Compression :   Toshiba YUV Codec
Video Compression :   Microsoft YUV
Video Compression :   Microsoft H.263 Video Codec
Video Compression :   Microsoft H.261 Video Codec
Video Compression :   Intel Indeo® Video 4.5
Video Compression :   Indeo® video 5.10
Video Compression :   Sony DV software CODEC
Video Compression :   Microsoft MPEG-4 Video Codec V1
Video Compression :   Microsoft MPEG-4 Video Codec V2

 

Whoa-hoooo!!!!

THANK YOU!!!! For all your help.

Went on to the vaio link..downloaded the Audio drivers and its great to hear sound again.

Really appreciate all your help.

THANK YOU AGAIN.