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VORAL123

Contributor

Posts: 13

wordperfect start problem

« on: October 26, 2005, 09:25:54 PM »

I had a problem with my Windows XP and did a lot of system
resores to solve it. As a result, when I start WordPerfect 11
I get the following note: Preparing to install.
Then I get the following message:

The feature you are trying to use is on a network resource
that is unavailable.
Click OK to try again, or enter an alternate path to folder
containing the installation package WP11SP1DWPP.msp
C:\DOCUME~1\VORAL123\LOCALS~1\Temp\{54F90B55-
BEB3-4F0D-8802-228822FA5921}_7582\

I did a search for WP11SP1DWPP.msp with no result.

When I do an update download, I get the same message.

I tried to remove WordPerfect 11 using Add or Remove
Programs with the same result.

It looks like a problem with Windows installer.

Can you explain what is happening. I don't
understand it.
Jay Voral


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Squeezebox

Administrator

Posts: 2756

wordperfect start problem

« Reply #1 on: October 27, 2005, 04:21:43 AM »

Try copying the entire Word Perfect CD to your hard drive and then run installation again from there.

It could be simply a CD that is a bit scratched or dirty.

SQ


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Essexboy

Administrator

Posts: 899

wordperfect start problem

« Reply #2 on: October 27, 2005, 01:13:53 PM »

A shot in the dark here but have you the latest installer I believe it is 3.1 available from M$


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VISTA
XPsp2
Avast (of course)

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If ignorance is bliss why aren't more people happy?

VORAL123

Contributor

Posts: 13

wordperfect start problem

« Reply #3 on: October 27, 2005, 06:56:59 PM »

A new wrinkle. I just discovered that I can get around
the problem. I can open existing WordPerfect files and
work on them. If I want a new file I can copy an existing
file, clean it out, then use it for a new file, and be sure to
rename it.
The problem occures when I try to open a new file by
clicking on a shortcut to WordPerfect 11. I have Word Perfect 12
that works ok but it is not a shortcut. Apparently I lost
something while I was doing system resotres.
I will search the program disc to see if something is
missing. Jay Voral
[/b]


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Squeezebox

Administrator

Posts: 2756

wordperfect start problem

« Reply #4 on: October 30, 2005, 02:24:39 PM »

Try restoring the correct shortcut to your desk top. (Delete the one that doesn't work.)

From the WordPerfect exe file, right-click, Send-to desktop (create shortcut).

Then you will have a working shortcut to a working program.

SQ


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windowsxp550

Administrator

Posts: 932

wordperfect start problem

« Reply #5 on: October 31, 2005, 09:57:13 AM »

This is a just a temp file that was created with the WP prior to your restore. It is conflicting.

All you need to do is clean out your temp folder. Simply navigate to
C:/Documents and Settings/ VORAL123/Local Settings/Temp

(VORAL123 I could see from your post, is your username)

While it should be fine to delete everything in this folder...Unless you are having other problems, I would advise you to just delete the folder named: {54F90B55-BEB3-4F0D-8802-228822FA5921}_7582

Then WP should work fine...


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