ON the Avast forum is a warning about the latest update of Zone Alarm and what you should do about it they know there is a problem with it.
Zone Labs Customer Care
This Information Applies to:
All ZoneAlarm Products
Summary:
I am getting a Blue Screen (BSOD) on my system with ZoneAlarm running.
Solution:
IMPORTANT - VERIFY THESE FIRST
Verify that you have only
- Windows 98 Second Edition, 2000 Pro, XP Home/Pro, or ME/Millennium
- the very latest version of your ZoneAlarm product
- the very latest drivers for all add-on hardware for your system
- the very latest video drivers for your graphics card
- ONE software firewall running (running multiple software firewalls is not supported)
- the original Winsock file (search for WSOCK32.DLL, right-click and get Properties -> version)
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If ALL of the above conditions have been met, and you still experience the BSODs, please contact us by sending an email to
Submit_Info@zonelabs.com . Be sure to include the ALL of the following or your request will be deleted:
- Is the BSOD reproducible? Include step by step instructions for reproducing it.
- Do you get any specific error message or STOP code?
- Did anything change right before the BSODs began?
- Include your product name, and all of the version information given on Overview -> Product Info.
**DO NOT SEND ANY FILES TO THIS ADDRESS**
**THIS IS NOT A TECH SUPPORT ADDRESS, IT IS FOR BSODs ONLY!**
