Mozilla Not working

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Kabith
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Mozilla Not working

Post by Kabith » Tue Dec 04, 2007 1:32 pm

Operating System- Windows XP Service Pack 2
SATA Hard Disk
Intel pentium 4 Processor

When i start mozilla firefox, it says there is already a window of firefix, but is not responding. It asks me to restart my comp or close the existing window. What Do I DO???
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Squeezebox
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Re: Mozilla Not working

Post by Squeezebox » Tue Dec 04, 2007 2:34 pm

Ctrl+Alt+Del to bring up Task Manager.

Is FF listed in applications and shown as not responding? If it is, end the task.

If it's not listed in applications, look in the processes list - find firefox.exe and close it.

Then try to launch FF again. If the problem persists, uninstall and reinstall FF.
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Kabith
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Re: Mozilla Not working

Post by Kabith » Tue Dec 04, 2007 3:44 pm

not there in applications in task manager and firefox.exe is not the is processes. re-installation has also been done many times, but no avail.
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Squeezebox
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Re: Mozilla Not working

Post by Squeezebox » Tue Dec 04, 2007 4:21 pm

Have you tried  a system restore to before the problem appeared?
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Kabith
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Re: Mozilla Not working

Post by Kabith » Wed Dec 05, 2007 10:43 am

system restore to before this problem is not working
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Squeezebox
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Re: Mozilla Not working

Post by Squeezebox » Wed Dec 05, 2007 12:50 pm

Hmmm - not sure where to go from here.

I think I would try removing FF completely. Making sure that nothing is left behind.

Then try a fresh install. Maing sure nothing is left behind from the removal is key to ensuring that the install is clean.
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Kabith
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Re: Mozilla Not working

Post by Kabith » Wed Dec 05, 2007 1:01 pm

tried that also, using revo unistaller. removed all the registry keys
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Kabith
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Re: Mozilla Not working

Post by Kabith » Wed Jan 02, 2008 3:09 am

Thanks anyways, as a virus got into my system an i reformatted the hard disk . There are no problems now.
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