Right Click Symantec Anti Virus.

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FlamingFoxx
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Right Click Symantec Anti Virus.

Post by FlamingFoxx » Sat Jun 23, 2007 3:27 am

I really need help.

There seemed to be some sort of file flickering and replicating inside Symantec Anti Virus. So Naturally I removed it.
It continued to occour so i simply removed Symantec.. Well I tried to..
I removed most of the files and then stupidly went to remove programs and tried to remove it from there.

It couldnt find the file SymantecAntiVirus.msi because I had already removed it so it could not remove Symantec.

Then every single time I rigt click a file or my recycle bin etc windows installer pops up trying to remove that file so it can remove Symantec.

I really cant stand this and need help.

I saw someone who had the same problem in this forum but unfortunatly  they re-downloaded something. I have no idea wat this is and I need help.

I tried using the uninstall NAV on the Symantec site but that tells me to quit the installer (The remove symantec one which seems to now be perminantly open)

HELP ME PLEASE.

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Re: Right Click Symantec Anti Virus.

Post by windowsxp550 » Sat Jun 23, 2007 4:24 am

I know this may seem backwards but what you should do is Re-install Symantec. Then once reinstalled, remove it.

You probably removed a critical piece to the uninstall when you were removing stuff from Add/Remove Programs.  Reinstall it, then uninstall it in the proper order

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Re: Right Click Symantec Anti Virus.

Post by windowsxp550 » Sat Jun 23, 2007 4:29 am

Or, if that doesn't work (or if  you would rather not reinstall Symantec)..

I think the approach that you are using (using the Nav uninstaller), is the right one.  I bet the problem is that you have a Symantec Service running....so do this before starting the uninstaller.  Click Start, then Run then type services.msc

Once your services opens up scroll down and look for any service with "Symantec.." or "Norton.."  If you find one, make sure it is not running (if it is running, right click on it and select STOP).  Make sure all Symantec and Norton services are stopped....then try to uninstall

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Re: Right Click Symantec Anti Virus.

Post by FlamingFoxx » Sat Jun 23, 2007 5:09 am

I disabled all of those Symantec things in services.msc
The NAV uninstaller still dosent want to work. It tells me I actually need to remove Symantec from the add/remove programs menu Unfortunatly that is part of the problem. I cant delete it from there.

I  think I need to re-install Symantec then uninstall it properly.

But because my dad did all of this stuff I have no idea where I can install it etc

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Re: Right Click Symantec Anti Virus.

Post by Squeezebox » Sat Jun 23, 2007 6:29 am

Best thing to do is use the remove tool from Symantec. You can download it from here:

http://service1.symantec.com/SUPPORT/ts ... 3108162039

Make sure that you replace your antivirus software with another.
And your firewall too if you have the security suite.

If you want to reinstall, just insert the CD into your drive and let it run, follow the prompts. Personally, I would recommend ditching Norton and using Avast (free) plus Zone Alarm (free).
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Re: Right Click Symantec Anti Virus.

Post by FlamingFoxx » Sat Jun 23, 2007 7:16 am

That removal asks me to first remove Symantec.

And I'm not actually sure where the DVD is.

I have AVG and i didnt actually get Symantec in the first place.
My dad did.

I'm not actually sure how the replicating file even got in there in the first place.

But Symantec would delete the file every few seconds and then the file would replicate.

So unfortunatly I still have no way to solve the problem unless I can find the symantec disc.

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Re: Right Click Symantec Anti Virus.

Post by Squeezebox » Sat Jun 23, 2007 11:46 am

What is this file that is replicating, and where does it replicate to?
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Re: Right Click Symantec Anti Virus.

Post by windowsxp550 » Sat Jun 23, 2007 12:27 pm

FlamingFoxx,

You should only have one Antivirus program, you stated that you had both Symantec and AVG....? 

(Note: that the below explanation was taken from AVG's forum [ http://forum.grisoft.cz/freeforum/index.php?0 ]  I felt it was explained very well, so I decided to just paste it below.  )

It is never recommended by anyone that knows what they are talking about to run two or more active antivirus programs at the same time. The active components will conflict with each other. Generally you won't see the effects of the conflict but you will make both programs less effective none the less. Choose one antivirus program and uninstall the other one.

Here is Avast's statement about it... [ http://www.avast.com/eng/faq-installati ... ml#idt_222 ]

Here is AVG's statement about it... [ http://free.grisoft.com/doc/28627/lng/us/tpl/v5 ]

Here is Microsoft's statement about it... [ http://support.microsoft.com/kb/189264 ]

Here is Symantec's statement about it... [ http://service1.symantec.com/SUPPORT/na ... 1316555206 ]

Here is ZoneLab's statement about it... [ http://www.zonelabs.com/store/support/z ... FAQs.jsp#7 ]

Antivirus programs must install their drivers deep into the operating system for them to be effective... so even disabled antivirus programs can and will affect others that are installed.

Here are the basic "rules" so to speak...

Active Antivirus programs.. only have one.

Firewalls... only have one.

Antispyware utils currently don't have those limitations and you can use several (which we do recommend since they each have their own strengths and weaknesses). These also don't (as a rule) conflict with antivirus programs because they work completely differently and are used for different types of threats... even though there are spywares that contain trojans so there is some cross-over. When it comes to combating spyware... we recommend starting with antispyware utils first... then use an antivirus only in a support role to possibly find items the other missed... Why you ask.. because an antivirus program is not made to cleanup spyware.



------------------------------------------------
Ok, onto the current problem.  From the sounds of things, I would say that you may have a virus or a trojan that is causing this.  It's either that or the settings are so hosed that it has caused this problem.  Either way, your best bet is to Try booting into safe mode before uninstalling.  Safe mode prevents non-essential windows drivers from loading.

To get into Safe mode while you are booting, tap the F8 key and select Safe Mode when the menu pops up

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Re: Right Click Symantec Anti Virus.

Post by FlamingFoxx » Sat Jun 23, 2007 8:33 pm

How do I boot?

Sorry to sound stupid. But I'm only 15 and I know that only one thing should ever be run at a time but unfortunatly my dad was the one who went around instaling stuff even though he dosent use this computer.

So if I boot and go into Safe mode will that stop the windows installer from poin up?

But if it does then wont it show as soon as I go out of safe mode?

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Re: Right Click Symantec Anti Virus.

Post by Essexboy » Sat Jun 23, 2007 9:15 pm

Hi there have you run the Norton uninstall tool.  It should work even if norton is uninstalled.  If that does not work then do the following

Download the MSI clean up utility from here http://download.microsoft.com/download/ ... sicuu2.exe install then run.  When it runs then remove all references to Norton/Symantec reboot and it should be cleaned.  Then re-run the uninstall tool
Last edited by Essexboy on Sat Jun 23, 2007 9:17 pm, edited 1 time in total.
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Re: Right Click Symantec Anti Virus.

Post by FlamingFoxx » Sat Jun 23, 2007 10:46 pm

YAY.

The MSI Clan Up Utility Worked ^_^.

MWAHAHA.

You guys rock.

Youve given me sooo much help I gather your site dosent get much advertising though?

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Re: Right Click Symantec Anti Virus.

Post by Essexboy » Sun Jun 24, 2007 12:31 pm

Total altruists here to spread peace and harmony in the cyberworld  :glupek2: :blahblah:
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